Last month, we hosted our annual Service Training from April 25-28, which had been on hiatus since 2020 due to the COVID-19 pandemic. The registrations came flooding in and all four sessions were packed with attendees eager and ready to learn about the inner workings of their equipment.
Throughout the week we had nearly 40 customers on site receiving extensive, hands-on training from our knowledgeable Service experts. Attendees first enjoyed getting to know each other over coffee and breakfast each morning before their training. Halfway through the day they were provided with a tasty lunch as well as snacks and beverages throughout the day.
The first and last days of training were hosted by our Technical Product Manager and Service Manager, Michael Walsh and Sean Tobin. They covered all of the how-to’s of the ATS US-2000 equipment and let attendees get their hands on the machines to get a true understanding of how they should be serviced. Topics like fixing jams and replacing parts were covered, as well as how to keep your machine clean and running smoothly.
Day 2 covered the ATS MS series, our heat seal equipment, which is available as tabletop model or on a stand. Service Technicians, Beth Mendoza and Mike Hofke, hosted this session as first-time trainers and had a successful day of connecting with customers and showing them the ins and outs of their machine.
The topic for the third day of training was the Ravenwood Packaging Nobac applicators. Covering both the original Nobac 500 and the new Nobac 5000 were once again, Beth and Mike and they had attendees up close and personal with the equipment. From changing labels to preventative maintenance, customers left feeling confident and well-informed on their machines.
This year’s training was such a success. For most, it was their first Service Training with us and the feedback is what keeps us bringing it back every year. Not only do customers get the opportunity to learn more about their machine – which can lower costs due to troubleshooting they can now handle themselves – but it gives them the opportunity to see our location, meet our staff and put faces to names within Wexler, and vice versa for our team! We always love hosting our customers at our office and we can’t wait for next year.